Shipping policy

DELIVERY:

At Luscious Cups, we believe joy should arrive quickly – and without surprise fees. Here’s everything you need to know about how we ship your order.

Flat Rate Shipping (Canada & United States)

We proudly offer flat rate standard delivery and expedited shipping on all orders within Canada and the contiguous US (excluding Alaska, Hawaii, Puerto Rico and US Territories). Duties and custom fees, where applicable, are included in these rates.

Shipping rates are based on the total weight of your order and are calculated automatically at checkout. 

In most cases, ordering 2 items costs the same to ship as one, while larger orders may fall into the next shipping tier.

Duties and customs fees, where applicable are included in US shipping rates, so there are no surprise fees on delivery.

Taxes charged at checkout are the responsibility of the customer.

International Shipping

At this time, we do not offer international shipping outside of Canada and the contiguous United States.

Standard delivery estimates:

Estimated delivery times begin once your order has shipped.

·       Canada: 2-9 business days, (may take for remote or rural locations).

·       United States: 3-9 business days

D   Delivery times are estimates only and may vary due to carrier delays or peak periods.

Processing time:

Orders are packed and shipped within 1-2 business days. During peak periods, holiday promotions, or giveaways, processing and delivery times may be slightly longer.

Order Tracking:

You’ll receive a confirmation email with tracking information as soon as your order ships. You can follow your package every step of the way.

Lost or Delayed Packages:

If your package seems delayed, stuck in transit, or missing, please contact us. We’ll help investigate and make things right wherever possible.

Shipping Gifts:

Sending Luscious Cups as a gift?

We can ship directly to your recipient. Pricing will not be included in the package price if it is being shipped to Canada or the United states.

Need Help With your Order?

We’re here for you. Contact us anytime at cupsupport@lusciouscups.com and we’ll be happy to assist.